目录
服务承诺-------------------------------------------------------------------------------------------5 服务收费标准------------------------------------------------------------------------------------7 吸油烟机
油杯/油杯脚---------------------------------------------------------------------------------------8 滤网---------------------------------------------------------------------------------------------------8 网罩---------------------------------------------------------------------------------------------------9 灯/灯组件-----------------------------------------------------------------------------------------10 开关/按键板----------------------------------------------------------------------------------------10 电源板-----------------------------------------------------------------------------------------------11 开关相关附件--------------------------------------------------------------------------------------11开关面板/面贴------------------------------------------------------------------------------------13电容----------------------------------------------------------------------------------------------------14变压器------------------------------------------------------------------------------------------------14盖帽----------------------------------------------------------------------------------------------------14叶轮---------------------------------------------------------------------------------------------------14风道----------------------------------------------------------------------------------------------------14集油槽--------------------------------------------------------------------------------------------- ----15挡圈/导风圈-----------------------------------------------------------------------------------------15外壳/主机壳体--------------------------------------------------------------------------------------16连接板-------------------------------------------------------------------------------------------------16支撑条-------------------------------------------------------------------------------------------------16挂钩/磁吸--------------------------------------------------------------------------------------------16机脚----------------------------------------------------------------------------------------------------17主机面板/组合--------------------------------------------------------------------------------------17主机附面板-------------------------------------------------------------------------------------------17导风板--------------------------------------------------------------------------------------------------18盖板-----------------------------------------------------------------------------------------------------18侧板----------------------------------------------------------------------------------------------------19侧板----------------------------------------------------------------------------------------------------19 面板/网板---------------------------------------------------------------------------------------------19玻璃----------------------------------------------------------------------------------------------------20集烟罩-------------------------------------------------------------------------------------------------20电源线-------------------------------------------------------------------------------------------------21 接线盒-------------------------------------------------------------------------------------------------21 防护盒-------------------------------------------------------------------------------------------------22电机-----------------------------------------------------------------------------------------------------22风管-----------------------------------------------------------------------------------------------------22止回阀---------------------------------------------------------
----------------------------------------23挂脚/小包---------------------------------------------------------------------------------------------23纸箱-----------------------------------------------------------------------------------------------------24泡沫-----------------------------------------------------------------------------------------------------24
其它（滑道、支架、导流板、密封条、塞子、反弹器、压线板、碰珠、横档、衬垫、底板、锁扣、卡扣、橡皮套、装饰角、变径管）----------------------------------------------------25
油烟机油杯
灶具
热电偶----------------------------------------------------------------------------------------------28电磁阀----------------------------------------------------------------------------------------------28电极针/附件----------------------------------------------------------------------------------------------28脉冲器----------------------------------------------------------------------------------------------29总成-------------------------------------------------------------------------------------------------29炉头-------------------------------------------------------------------------------------------------30铜座-------------------------------------------------------------------------------------------------30铜盖-------------------------------------------------------------------------------------------------30铜芯-------------------------------------------------------------------------------------------------31喷嘴-------------------------------------------------------------------------------------------------31铜管/铝管-------------------------------------------------------------------------------------------------34锅架-----------
--------------------------------------------------------------------------------------35接水盘/皮圈----------------------------------------------------------------------------------------------36旋钮-------------------------------------------------------------------------------------------------37护圈/帽/套-------------------------------------------------------------------------------------------------37防水圈-------------------------------------------------------------------------------------------------37防尘罩/圈-------------------------------------------------------------------------------------------------38面板-------------------------------------------------------------------------------------------------38底盘-------------------------------------------------------------------------------------------------39进气管----------------------------------------------------------------------------------------------39挡板-------------------------------------------------------------------------------------------------39炉脚-------------------------------------------------------------------------------------------------40风门-------------------------------------------------------------------------------------------------40面板定位板-------------------------------------------------------------------------------------------------40面板支架-------------------------------------------------------------------------------------------------40锅架橡皮垫-------------------------------------------------------------------------------------------------40纸箱-------------------------------------------------------------------------------------------------41泡沫-------------------------------------------------------------------------------------------------41说明书-------------------------------------------------------------------------------------------------42 661B电磁灶配件-------------------------------------------------------------------------------------------------42其它（海绵条、微动开关、橡胶垫、电池、电池盒、挖孔样板、抱箍、减压阀、防回火板）----------------------------------------------------------------------------------------------------------------------------42
消毒柜
电脑主板--------------------------------------------------------------------------------------------44按键板-----------------------------------------------------------------------------------------------44按键板座/套-----------------------------------------------------------------------------------------------44灯管--------------------------------------------------------------------------------------------------44灯罩/灯座-------------------------------------------------------------------------------------------44
锁固定板-----------------------------------------------------------------------------------------------45 门控开关/线-----------------------------------------------------------------------------------------------45 温控-----------------------------------------------------------------------------------------------45 启辉器-----------------------------------------------------------------------------------------------45镇流器-----------------------------------------------------------------------------------------------45离子发生器-----------------------------------------------------------------------------------------------45变压器-----------------------------------------------------------------------------------------------45开关面板-----------------------------------------------------------------------------------------------45门玻璃-----------------------------------------------------------------------------------------------45内门-----------------------------------------------------------------------------------------------46抽屉架-----------------------------------------------------------------------------------------------46碗架/筷篮-----------------------------------------------------------------------------------------------47内胆--------------------
---------------------------------------------------------------------------47滑轨/轮/块-----------------------------------------------------------------------------------------------47拉手-----------------------------------------------------------------------------------------------47门封条/固定块-----------------------------------------------------------------------------------------------47墙筋-----------------------------------------------------------------------------------------------47电器板-----------------------------------------------------------------------------------------------48风机-----------------------------------------------------------------------------------------------48电源线-----------------------------------------------------------------------------------------------48内胆固定条-----------------------------------------------------------------------------------------------48盖板/侧板/围板-----------------------------------------------------------------------------------------------48纸箱-----------------------------------------------------------------------------------------------48泡沫-----------------------------------------------------------------------------------------------48说明书-----------------------------------------------------------------------------------------------48其它（法兰盘、连接线、横档、锁销、电器盒、导轨座、排气管、锁片、密封条固定块）-------------------------------------------------------------------------------------------------------------48
一体机
900F一体机配件-----------------------------------------------------------------------------------------------49
蒸汽炉
100Z 蒸汽炉配件------------------------------------------------------------------------------------------------53
电烤箱
200K 电烤箱配件-----------------------------------------------------------------------------------------------55
其它
服务技师上门标准---------------------------------------------------------------------------------------------57 名气预装服务标准---------------------------------------------------------------------------------------------60名气烟机安装标准---------------------------------------------------------------------------------------------61名气灶具调试标准---------------------------------------------------------------------------------------------62 防烟宝安装指南---------------------------------------------------------------------------------------------63 铝箔风管安装标准---------------------------------------------------------------------------------------------64 安检保养服务标准---------------------------------------------------------------------------------------------65 油烟机性能参数表---------------------------------------------------------------------------------------------66 主机（附）面板参数表---------------------------------------------------------------------------------------------67 燃气灶性能参数表---------------------------------------------------------------------------------------------68 消毒柜性能参数表---------------------------------------------------------------------------------------------69 烟机常见故障检修---------------------------------------------------------------------------------------------70燃气
灶调试与检修---------------------------------------------------------------------------------------------73 燃气灶查错流程图---------------------------------------------------------------------------------------------78消毒柜知识与检修---------------------------------------------------------------------------------------------79 蒸汽炉知识与检修---------------------------------------------------------------------------------------------81 电烤箱知识与检修---------------------------------------------------------------------------------------------85
服务承诺
一、内容
服务品牌：金拇指全心关爱
服务宗旨：全心关爱，只为您满意
服务理念：实实在在的“周到”服务
●顾客服务要求处理及时率100%
●24小时咨询服务
●48小时跟踪服务
服务方针：规范、效率、负责、超值、关爱
公司根据《中华人民共和国消费者权益保护法》，《中华人民共和国产品质量法》以及《部分商品修理更换退货责任规定》的有关要求，本企业对产品包修规定如下：
备注：
1、上述产品的包修期限从2016年1月1日起实施，在此时间之前购买的产品以当时包修凭证
为准（油烟机在16年1月1日前购买按整机三年包修），若用户无包修凭证，则以2016年1月1日前规定执行。
2、易损配件：包修期内易损配件损坏，用户可凭损坏配件和有效凭证到名气特约服务站以坏
换新；油烟机易损配件包括：油杯、油杯脚、白炽灯泡、灯罩板、免拆洗滤网；灶具易损配件包括：旋钮。
3、油烟机包修期内，免费加长风管，最长不超过1米；燃气灶提供有偿改气源服务。
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