ＨＭＰ在呼叫中心系统中的应用作者：张 蕊来源：《电脑知识与技术》2008年第硫芥子气
34期 摘要：随着通信技术、计算机技术和互联网技术不断的发展融合，产生了一种全新的CTI（Computer Telecommunication Integration）技术，利用CTI技术可以把语音和数据传输相结合，充分发挥各自的优点，而通信增值服务是在CTI技术的基础上迅速发展的一种全新增值服务方式，其中最重要的应用就是呼叫中心系统的发展，是未来通信领域中增值服务的发展趋势，具有很大的发展商机和研究价值。 关键词：主机媒体处理器；计算机电话集成；互动式语音应答
中图分类号：TP393文献标识码：眼模A文章编号：1009-3044(2008)34-2001-02
The Application of HMP in Calling Center System
张紧轮>发泄工具
ZHANG Rui
弯头制作 (Anhui Xinhua University, Hefei 230088, China)
Abstract: With the development of communication technology, computer technology and Internet technology ceaselessly, It has produced one kind of brand-new CTI (Computer Telecommunication Integration) technology, making use of the CTI technology it can able to combine voice and data transmission, to bring merits into full play respectively, however, on the basis of CTI technology, Value-added communications services is the rapid development of a new value-added services. The most important application is the development of calling center systems, and it is the value-added service development trends in the future communication field, and it isposses great business opportunities and research value.
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