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五星级酒店客房培训——怎样检查走廊

		STANDARD OPERATING PROCEDURE 组合鞋架标准操作程序
CHECKING GUEST CORRIDORS检查客用走廊
Task Number: 任务号：	HKFL-0031
Department: 部门：	Housekeeping 客房
Date Issued: 日期：
Guest Expectation: 客人期望：	I expect the guest room corridor to be as clean as my room. This is the first impression when approaching my guest room. 我希望客用走廊能像我的房间一样干净。这是我走近客房的第一印象。
Time to Train: 培训时间：	25 minutes

Why is this task important for you and our guests?

为什么这些对你和我们的客人很重要？

Answers:

1.We can increase our GSTS score.

会提高客人的满意度

2.I can show my professionalism.

展示专业性.

3.I want to make our guests feel comfortable.

能使客人感到舒适。

4.金银卡纸I want to show, that we take care of our guests not only in the guest room, but as well as when walking on the corridor.

我想表明，我们不尽能照顾好客人的房间也能把客人经过的走廊清理的同样干净。

WHAT/ STEPS步骤	HOW/ STANDARDS标准	TRAINING QUESTIONS问题
1)Check the guest corridor 检查走廊	Check guest floor, ensure that the carpet is properly vacuumed and free from stains.检查客用走廊吸尘是否干净，是否有污点。 Check the exit doors and frames to ensure that they are clean and not damaged.检查走火通道门及门框是否干净，完好。 Check the wallpaper to ensure that it is clean and there are no tears.检查壁纸是否完好无污迹。 Check the ceiling lights to ensure that they are clean and the lights are working.检查顶灯是否完好，干净。 Check and ensure the air-con grill is clean.检查并确定空调口干净。 Check exit signs to ensure that they are clean and working. Put special attention to fire exits.检查防火门及所有标牌的干净，完好。 Check ash urns to ensure that they are clean and free of cigarette butts and rubbish.检查烟灰桶，确保无烟头和垃圾。	What do I have to check when controlling the guest corridor?为什么要检查客用走廊？ Where should I pay special attention?哪儿要特别关注？ What can happen if the fire exit signs are dirty?如果防火标志脏的话会出现什么情况？
无底鞋2) Check guest lift landing 检查客梯	Check elevator door, plate and wall to ensure that they are clean and free of finger marks, metal parts are polished and shiny.检查客梯门，护板等确保干净无手印；金属面板保持光亮。	Why must elevator pates be checked in guest lifts.ttbn为什么要检查客梯的各方面？
2)Check back-of-house 检查后台	Check the pantry floor to ensure that it is mopped and clean.检查楼层的储物间是否干净。 Check the shelving to ensure that it is neat and tidy.过氧化氢含量的测定检查搁物架是否整洁。 Check the trolley and vacuum cleaners to ensure that they are clean and properly stored.检查工作车和吸尘器洁净并放好。 Pay additional attention that linen is properly stored and guest room amenities are refilled.确保客用品和布草补充完备。
3)Report defects 记录过失	To report immediately of any maintenance problem is found while cleaning.如果发现有任何不妥的地方马上记录下来。	Why do I have to report immediately?为什么要马上记录下来？

Summary questions:

总结问题

1.What is important when checking the guest corridor?

当检查客人走廊时什么是重要的？

2.分合闸电磁铁How do I check the air condition grill?

我怎么检查空调口？

3.Is ashtray checking important?

烟灰缸检查重要吗?

4.What impression does a clean guest corridor make?

一个干净的客人走廊会留下什么印象?

5.How often should the guest corridor be checked?

多长时间客人走廊应该被检查?

Now ask the trainee to practice the task from start to end to test competency.

培训回顾

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