酒店常用英语口语语句
1．自己要做什么事时，就使用May I ...
May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？
May I see your passport, please? 请让我看一下您的护照好吗？
May I know your nationality, please? 请问您的国籍是什么？
Could you fill out the form, please? 请您填写这张表格好吗？
Could you write that down, please? 请您写下来好吗？
Could you draft the fax, please? 请您写下传真的草稿好吗？
Could you hold the line, please? 请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ...
Would you like tea or coffee? 请问您要喝茶还是咖啡？
Would you like to take a taxi? 请问您要搭计程车吗？
Would you mind sitting here? 请问您介意坐在这里吗？
4．在提供建议协助、征求意见时，可使用Shall I ... 或Would you like me to do ...?
Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？
Shall I make the reservation for you? 请问要我为您安排预约吗？
二、招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)
在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome toLI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店。
Good evening, Ms. May I help you? 晚上好，小，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？
三、回答
1．一般性的回答
I see, sir. 我明白了，先生。
Certainly, sir.好的，先生。
2．请对方再等一会儿
Just a moment, please. 请稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept youwaiting. 很抱歉让您久等了。
Could you wait a little longer, please?
3．要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can't do that. 不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。
4．道歉
如果是自己的错就说“I am sorry.”如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay. 很抱歉延误了时间。
I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5．客人对自己说“Thank you.”时回答
You are welcome. 不客气。
Thank you, sir. 谢谢您，先生。
Thank you very much. 非常感谢您。
6．交给客人某些东西时，可以说
间接照明
Here you are. 您要的东西在这里。
Here is your room key. 这是您的房间钥匙。
Here it is. 这是您的东西。
7．当客人准备离开时，可以说：
Have a nice day. 祝您有美好的一天。
Please enjoy your stay 祝您住宿愉快。
We hope to see you again soon. 希望不久能再次见到您。
Thank you for staying with us. 谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes,Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon? 对不起？
Pardon me? 对不起？
I beg your pardon? 对不起请再说一遍好吗？
Could you repeat that, please? 请您重复一遍好吗？
酒店客房服务英语
1．Welcome to our hotel..
欢迎光临我们饭店。
2．I’m always at your service,sir/madam.
我随时为您服务，先生/小。
3．After you, madam.
小，您先请。
4．I hope I’m not disturbing you. Good night.
但愿我没有打扰您，晚安。
5．When would you like me to make-up/tidy your room, sir?
您需要我什么时间来我为您整理房间，先生？
6．Housekeeping. May I come in?
客房服务员。我可以进来吗？
7．Please leave your laundry in the laundry bag.
请把要洗的衣服放在洗衣袋中。
8．I hope I’m not disturbing you.
我希望没有打扰您。
9．One moment, madam. I’ll bring it to you right away.
等一会，夫人。我马上送来。
10． I will call the electrician right now.
我现在给您请电工。
11．Turn-down service.
夜床服务。
12车模门．I’m glad to serve you .
很高兴为您服务。水泥预制构件
13．Please send someone to pick up my laundry.
请派人来取我的衣服。
14．May I tidy your room now?
我现在可以整理您的房间了吗？
15．Do you have any laundry?
您有衣服要洗吗？
16．上海化科Thank you, but we can’t accept it.
谢谢您，但是我不能接受。
17．May I know your name and room number please.
五仁参芪汤请告诉我您的名字和房号。
18．Is there anything else I can do for you, sir/madam?
请问我还能为您做些什么？
19．Would you like express service or normal service for your clothes?
您要快洗服务还是普洗服务？
20．I’ll be with you in a moment, sir/madam.
先生/太太，我一会儿就来
21．This pillowcase is too dirty.Could you change another one for me ?
这个枕套太脏了，换一个好么？
22．I’m here to change the sheets and pillowcases.
我马上调换床单和枕套。
23．I’ll bring you some towels immediately.
我马上给您拿几条毛巾来。
24. Our technician will come andcheck it right away .
修理工马上会来检查。
25. Please give me a piece of soap .
请给我一块香皂。
26. I’ll do it right away .
我马上去办。
27.would you pleases give me some envelopes and writing paper?太阳能光伏控制器
请给我一些信纸和信封好吗?
28.Good morning ,sir. I come to pick up your laundry.
早上好,先生.我来取您要洗的衣服
29.would you please fill in the laundry list?
请您填一下洗衣单好吗?
30.Here’s your laundry , madam.
小,这是您要洗的衣服
31.Please check your clothes after being washed.
衣服洗好后请您检查一下
32.This is your bill, please sing your name .thank you.
麻烦您签单,谢谢
33can (May)I go through, please?
请让我过去好吗
34.I’ll show you the way myself.
我亲自带您去
35.here you are ,sir.
给您,先生
36.Do you want to enjoy your breakfast in the room?
您要在房间用早餐么?
37.please follow me, sir.
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