电脑关闭疑难解答_如何使⽤Office365的疑难解答⼯具解决常 裂缝检测
电脑关闭疑难解答
If you’re experiencing trouble with your Office 365 installation or issues with specific Office apps, Microsoft offers two automated tools that may be able to help you troubleshoot and repair your problems.
如果您遇到Office 365安装问题或特定Office应⽤程序的问题，Microsoft提供了两种⾃动化⼯具，这些⼯具可以帮助您解决和修复问题。 The first tool–the Office Repair wizard–is more limited in what it can do, but it’s available to all users of Office 365 Home or Business. The second tool–the Office 365 Support and Recovery Assistant–is
much like the old you may remember from Office 2007. It covers more problems and hooks into online support resources better, but unfortunately is only available to users of Office 365 Business.
第⼀个⼯具-Office Repair向导-只能做些限制，但可⽤于Office 365家庭版或企业版的所有⽤户。 第⼆个⼯具– Office 365⽀持和恢复助⼿–与您可能从Office 2007中记住的旧⾮常相似。它涵盖了更多问题，并且可以更好地吸引在线⽀持资源，但不幸的是，仅Office
365商业版的⽤户可以使⽤它。 。
所有Office 365⽤户：从控制⾯板修复Office安装 (All Office 365 Users: Repair an Office Installation from the Control Panel)
Whether you’re using Office 365 Home or Business, you can try to repair an Office 365 installation by re-running its Setup program from the Control Panel. It isn’t as good at solving specific problems–especially with Outlook–as the troubleshooting tool that business owners can use, but it is good at helping to resolve installation problems and often for fixing individual Office programs that won’t start or keep crashing on you. It can also help resolve issues that poorly-written add-ins can sometimes cause.
⽆论您使⽤的是Office 365家庭版还是企业版，都可以尝试通过从控制⾯板重新运⾏其安装程序来修复Office 365安装。 它不像企业主可以使⽤的故障排除⼯具那样擅长解决特定问题(尤其是在Outlook中)，但是擅长于帮助解决安装问题，并且经常⽤于修复⽆法启动或持续崩溃的单个Office程序。在你⾝上。 它还可以帮助解决编写不正确的加载项有时可能导致的问题。
You can choose one of two options when you perform a repair:
进⾏维修时，可以选择以下两个选项之⼀：
Quick Repair. This type of repair goes pretty quickly, but it only tries to detect and replace any corrupt files in your Office installation–similarly to what the tool does for Windows.
快速维修。 这种类型的修复⾮常快，但是它只会尝试检测并替换Office安装中的任何损坏的⽂件，这与Windows的“⼯具类似。
蟾蜍粉Online Repair. This type of repair actually uninstalls and reinstalls Office. It takes longer to run and requires an internet connection, but it performs a more complete repair job.
在线维修。 这种类型的修复实际上会卸载并重新安装Office。 运⾏需要更长的时间，并且需要Internet连接，但是它执⾏的维修⼯作更加完整。
The online repair option is pretty good about keeping your preferences in place–and it won’t affect any of your
documents–but we recommend trying the quick repair first and then using the online repair if your problem isn’t resolved.
在线修复选项可以很好地保持您的⾸选项(不会影响您的任何⽂档)，但是我们建议您先尝试快速修复，然后再解决问题，然后再使⽤在线修复。
Before you get started, go ahead and save any open Office documents and then close all your Office programs. When
you’re ready, click Start, type “Control Panel,” and then hit Enter or click the result.
在开始之前，请继续并保存所有打开的Office⽂档，然后关闭所有Office程序。 准备好后，单击“开始”，键⼊“控制⾯板”，然后按Enter或单击结果。
In the Control Panel window, click the “Uninstall a program” link.
在“控制⾯板”窗⼝中，单击“卸载程序”链接。
In the Programs and Features window, select your Office 365 installation from the list and then click “Change” to open the repair wizard.
在“程序和功能”窗⼝中，从列表中选择Office 365安装，然后单击“更改”以打开修复向导。
Select whether you want to run a quick or online repair and then click “Next.” For this example, we’re going to be running a quick repair, but the process is pretty much the same no matter which option you pick.
选择您要运⾏快速修复还是在线修复，然后单击“下⼀步”。 对于此⽰例，我们将进⾏快速修复，但是⽆论选择哪种选项，该过程⼏乎都是相同的。
Click “Repair” to start the repair process.
树脂吸附
单击“修复”开始修复过程。
The wizard will close any Office programs that are still open and will then begin scanning for and replacing corrupted files. It should only take a few minutes. When it’s done, click “Close.”
该向导将关闭所有仍打开的Office程序，然后开始扫描并替换损坏的⽂件。 只需要⼏分钟。 完成后，单击“关闭”。
You can now test your Office apps to see if your problem has been fixed. If you’re still having issues after running a quick repair, go ahead and try the more thorough online repair. It will take some time, since it has to uninstall Office and redownload the installation, but it should get you fixed up if the quick repair doesn’t.
现在，您可以测试Office应⽤程序，以查看问题是否已解决。 如果您在进⾏快速维修后仍然遇到问题，请继续尝试更彻底的在线维修。 这将花费⼀些时间，因为它必须卸载Office并重新下载安装，但是如果没有快速修复，它应该可以使您得到解决。
Office 365商业⽤户：使⽤⽀持和恢复助⼿进⾏故障排除 (Office 365 Business Users: Troubleshoot Using the Support and Recovery Assistant)
The Support and Recovery Assistant for Office 365 is a relatively new troubleshooting tool you can download
from Microsoft. Right now, it’s only available for users of Office 365 Business. Office 365 Home users can download and run it, but one of the last steps of the troubleshooter is to sign in with your business account. Still, if you are a business user, it can be a valuable tool.
Office 365的⽀持和恢复助⼿是⼀个相对较新的疑难解答⼯具，可以从Microsoft下载。 ⽬前，它仅适⽤于Office 365商业版的⽤户。Office 365家庭⽤户可以下载并运⾏它，但是疑难解答的最后⼀步之⼀就是使⽤您的企业帐户登录。 不过，如果您是企业⽤户，它可能是⼀个有价值的⼯具。
While its primary focus is on Outlook issues right now, it can help also identify and resolve problems with installation and activation of Office 365. Plus, if it’s like most Microsoft troubleshooters, you can expect it to add more functionality over time. For right now, though, it can help you with problems like:自动投篮机
虽然⽬前主要关注Outlook问题，但它也可以帮助识别和解决Office 365的安装和激活问题。此外，如果像⼤多数Microsoft疑难解答程序⼀样，您可以期望它会随着时间的推移添加更多功能。 ⽬前，它可以帮助您解决以下问题：
Basic Outlook issues, such as when Outlook–for Windows or Mac–stops responding or receiving emails, won’t remember your passwords, or cannot connect to shared mailboxes and calendars.
注塑加工料筒
基本的Outlook问题，例如Windows或Mac的Outlook停⽌响应或接收电⼦邮件时，将不会记住您的密码，或者⽆法连接到共享邮箱和⽇历。
Syncing problems with Office 365 on your mobile device.
在移动设备上与Office 365同步问题。
Trouble setting up Outlook on the web.
⽆法在⽹络上设置Outlook。
Difficulty with Exchange Online.育苗杯
Exchange Online遇到困难。
Start by downloading and installing the . Run the program on the machine where you’re experiencing the problem, accept the licensing terms, and you’ll arrive at the main page where you can begin selecting the issue you’re having. For this example, we’re going to run through troubleshooting a startup problem with Outlook, but the basic process is the same no matter what problem you’re having.
⾸先下载并安装的。 在遇到问题的计算机上运⾏程序，接受许可条款，您将到达主页，可以在其中开始选择遇到的问题。 对于此⽰例，我们将通过Outlook解决启动问题，但是⽆论遇到什么问题，基本过程都是相同的。
Select the issue, use the steps in the troubleshooter to help narrow down that issue, and then let the troubleshooter try to
fix it. On this first screen, choose the basic area you’re having difficulties and then click “Next.”
选择问题，使⽤疑难解答中的步骤来缩⼩问题的范围，然后让疑难解答尝试解决此问题。 在第⼀个屏幕上，选择您遇到困难的基本区域，然后单击“下⼀步”。
On the next page, select the specific problem you’re having and then click “Next.”
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