My Internship in Pizza hut

My Internship in Pizza Hut

By XXX

1. Introduction

During my internship, I worked in Pizza Hut, a biggest and best-known

pizza chain restaurant in the world, which has been a subsidiary of Yum!

Brands, Inc., the world's largest restaurant company. My workplace is located

at NO.266, Wangdao Road, Yiwu city, Zhejiang Province. The Pizza Hut I

worked covers a business area of 488 square meters and has more than 100

staff. It serves such food as pizza with different styles, Italian noodles,

mushroom rice with roasted, fresh fruit salad, and some cool drinks. These

foods are very popular, especially among the youths. So the business is doing

well.

During these months, I worked in different positions. First waitress, then

cashier, now I’m a trainer.

2. My Internship: Work, Thought and Achievement

During these 3 months, my work includes the following 3 parts:

1) Being a waitress

I was enrolled as a waitress. On the first day, everything seemed difficult

for me. The manager told me that I should be familiar with the menu as soon

as possible. For example, I need to know how many products in the menu how

to call them. With the information, I need to learn how to pass on the dish, that

is passing the dish from the kitchen window to customer’s table, and remind

them of being careful with the hot dishes. It seemed easy, but I made some

mistakes at the beginning, because I was really nervous and could not match

the name with the real dishes. The manager was strict in training me to serve

correctly at table and she even lost temper with me. After I could pass on the

dishes correctly, I had to learn how to take the order. When the customers took

seat, I would come to them and gave them the menu, writing down the dishes

they want. I also made some mistakes due to carelessness. For example,

customers wanted to a pizza with meatballs, while I thought it’s meatballs with

rice, so when the wrong dishes came to the table, I must apologize for the

mistake and took some measures to deal with it. It was a tiring job. I must

stand all day. My feet hurt so badly that I couldn't sleep at night.

2) Being a cashier

To my luckiest, the manager realized my improvements and efforts. So he

wanted to promote me as a cashier. At first I didn't want to be a cashier

because I heard one cashier should be responsible for looking around and

trying to catch the person who wants to dine and dash. This is a very

troublesome thing. By this way, I haven't enough courage and confidence to do

it. However, during this period, I gained certain experience. For example, I

remembered that one woman, together with her child went to our pizza hut for

dinner, but they left without paying the bill. As a cashier, I had to pay for the

dinner out of my pocket. This was not very lucky. From this matter I knew I

should be more careful next time. So from that day I learnt to see whether

guests pay the bill or not when they left. If I was busy, I would let other

waitresses to help me see it. During the work, I found an unreasonable rule in

our management system, that is , if cashiers overcharge, the money would go

to the bank, meanwhile, if cashiers undercharges, they would have to cover

the loss by their own money. The manager agreed with me, but she said It

couldn’t be changed immediately.

3) Being a trainer

The last month of my internship, the manager promoted me as a trainer

who is responsible for training new staff. This means that I’ve got my salary

raised, which made me very happy. So far, I tried to arrange things for them to

do. Firstly, I taught them to be familiar with the table number and menu and

told them how to pass on the dish. Besides, I told them something that should

be paid attention to. When they learnt well enough, I taught them how to

operate the computer as soon as possible, including how to make order in

computer, how to select dishes in computer, and how to charge with computer

and so on. Sometimes I also felt very impatient about their mistakes. They

always made the same mistakes even though I'd said many times. For

example, when we passed the dishes, we shouldn’t put the plastic tray on the

table which would be considered to be an impolite act. However, the new

employees couldn’t do it well. It made me really very frustrated sometimes. But

when they made progress in their work, I just felt a sense of achievement.

3. Summary

1) From this internship I finally understand the teachers say that the

school is one of the most pure places. In the school, if I made a mistake, it

could be corrected. But now it needs some costs in the work. It makes me a

little scared of the future life. Now I strive to work hard passionately to cope

well with every problem. And I learn from others and correct my shortcomings

once someone points out.

2) No pains, no gains. During my internship, I met a lot of difficulties and

frustration, but after my hard work, I just improved myself. To my luckiest, my

manager realizes my improvements and offers me a lot of advices to work

more efficiently and fruitfully. Though my salary is not high, I work happily with

my colleagues’ everyday.

3) I get the skills to deal with various people. When I went to work, I have

to communicate with not only the manager, but the co-workers and customers.

When I came across some communication problems, I became always patient,

listening to others carefully and tried to find the ways to the problems.

4. Acknowledgment

At the point of finishing this internship, I’d like to express my sincere

thanks to all those who have lent me hands

in my work. First of all, I'd like to

take this opportunity to show my sincere gratitude to my supervisor, Mr. Yu ,

who has given me so much useful advices on my work, and has tried his best

to improve my ability. Secondly, I’d like to express my gratitude to my

classmates who offered me references and information on time. Last but not

the least; I’d like to thank those leaders, teachers and working staff. Without

their help, it would be much harder for me to finish my study and work.