国家开放大学管理英语2边学边练

国家开放大学《管理英语 2》边学边练参考答案

Unit 1

Listening and Speaking 1

Building Relationships

听一听 Melinda 和 George 关于招聘秘书岗位基本要求的谈话，看看你对他们的谈话了解了多少。

Qiaoxiang Community Service Center is going to launch a physical exam

program for the staff this year. On behalf of the Community Service Center, Melinda

will discuss the matter with John, who is the representative of Sunshine Medical

Center.

Melinda: Hello, I'm Melinda, from the （ Administration ） Department of

Qiaoxiang Community Service Center. Nice to meet you!

John: Hi, I'm John Waters, the representative of Sunshine Medical Center. Nice

to meet you too!

Melinda: Our center is going to launch a physical exam program for the staff

this year. We've（heard）very much about your good services.

John: It's a great （ honor） for us to have the chance to work with you. Our

center will try our best to（provide）good service for your center.

Melinda: Could you suggest what physical exams we need to（consider）?

John: The physical should include examination of the heart and（Stomach）as

well as X-rays.

Melinda: What else should we consider?

John: It also could include a look at the lungs, blood pressure and blood

（sugar）.

Melinda: Do you have any suggestions before our staff have their physical

exams in your center?

John: Well, we will（prepare）a notice for everyone before they have the exam

in our center.

Melinda: That would be helpful. Thank you very much. Then how about the

price for each person ...

Listening and Speaking 2

复习一下刚才学习过的材料，看看能不能针对以下问题选出最佳答案。

1. Melinda and her colleagues will send thank-you cards to their business partners .

celebrate the New Year

B.

to express thanks for their cooperation

C.

to apologize for their carelessness

2. How do the colleagues react to sending cards?

A.

They agree with Melinda's idea.

B.

They don't care at all.

C.

They disagree with Melinda's idea.

3. The task of sending thank-you cards is .

A.

stressful and tiring

B.

very interesting

C.

quite relaxing

4. What information does Melinda want to know first when they decide to send

cards?

A.

The numbers of the enterprises and organizations.

B.

The names of the enterprises and organizations.

C.

The products of the enterprises and organizations.

5. Which statement is NOT true according to the dialog?

have already booked some cards.

a's colleagues will help her.

ent sentences will be written on each card.

6. The working atmosphere in Melinda's office is.

B.

exciting

C.

Friendly

Reading 1

选词填空，学习关键词汇的用法。

turn into deliver considerate emotional mutual

1. What he has told us is an（emotional）story.

was a loving, gentle and（considerate）father.

day, our dream will（turn into）reality.

soon discovered a（mutual）interest in music.

was asked to（deliver）a speech on the graduation.

behaved foolishly but with good（intent）.

再读一读短文，回答下列问题，看看你对文章了解了多少。

1. Information can be presented

y and clearly

B.

wrong and discouragingly

C.

understandingly and correctly

through poor communication.

2. What are the incorrect steps for good communication skills?

A.

Go on talking without stopping to listen to others.

B.

Know the content and the way of communication.

carefully and get to understand each other.

3. Which is the proper way of communication when you finish your talking?

to argue with your partner.

B.

Wait for your partner's opinions and understanding.

C.

Present more information to your partner.

4. When you face different suggestions, you should do the following things

EXCEPT .

A.

considering and appreciating different opinions

B.

refusing any changes

C.

being open-minded to different views

5. Which of the following statements is TRUE?

A.

Before speaking you need take time to consider your position.

B.

Don't pay much attention to others'body language.

C.

Open-mindedness will not gain you more understanding and cooperation.

Reading 2

再读一读上面的文章，看看下面的表述是否正确。

1.

The only way to build a good relationship is by understanding its features.

（×）

2.

In a good relationship, if one side is willing to change, then their relationship

will be perfect.（×）

3.

In a good relationship, both sides admit the faults they make and correct

them together.（√）

4.

In a good relationship, both sides are willing to understand their partner's

position after trying to be understood.（×）

5.

Changing others is as difficult as changing oneself.（×）

6.

If you want to have a good relationship with your partner, you should start

with changing yourself first.（√）

Writing

回想一下生活或者学习中，谁帮助、关心和支持过你，你最想感谢谁呢？为他她写一封感谢信吧。

Dear（Smith）,

I am writing to extend my sincere gratitude for（taking such good care of me）

( 感谢的原因). If it had not been for your assistance in （ to give me academic

guidance） (对方给你的具体帮助), I fear that I would have been（without what

I've achieved）(没有对方帮助时的后果).

Every one agrees that it was you who（a loving teacher）(给出细节).Again, I

would like to express my warm thanks to you! Please accept my gratitude.

Yours sincerely

（此处换为自己真实姓名的拼音）（你的姓名）

Unit 2 Recruiting Employees

Listening and Speaking 1

听一听 Melinda 和 George 关于招聘秘书岗位基本要求的谈话，看看你对他们的谈话了解了多少。

1. Which department wants to recruit a secretary?

A.

The Marketing Department.

B.

The Human Resources Department.

C.

The Accounting Department.

2. What qualification does Melinda put as the first requirement for a good secretary?

st.

B.

Hard work.

C.

Degree.

3. George thinks the following skills should be taken into account for a good

secretary EXCEPT

ication skills

zation skills

e management skills

4. What does George think is the first impression people have of the company?

secretary's ability.

B.

The secretary's family background.

C.

The secretary's professional demeanor.

.

5. What will Melinda do after the conversation?

over interview questions.

B.

Prepare a recruitment advertisement.

C.

Telephone all candidates for the interview.

Listening and Speaking 2

听一听 Melinda 和 George 关于招聘秘书岗位基本要求的谈话，看看你对他们的谈话了解了多少。

Melinda is talking with Helen about selecting candidates for interview.

Melinda: Helen, how many candidates have（submitted）their résumés?

Helen: There're 20 altogether. Anything wrong?

Melinda: Nothing. Today is the deadline for accepting applications. We have to

（ examine ） the r é sum é s and （ make a shortlist ） so that we can arrange

interviews.

Helen: Right. Can you（remind）me what we are looking for in applicants?

Melinda: Sure. The qualifications include a degree, communication skills,

computer skills and professional demeanor.

Helen: I see. Let's check the applications（one by one）. I'll review the first half

and you check the second half.

Melinda: OK.

Helen: There're five qualified résumés here in my pile. What did you get?

Melinda: I've got five too.

Helen: Good. Shall we （ inform ） the ten candidates to （ prepare for ） an

interview?

Melinda: Yes. You call to tell them（when and where）to have the interviews.

I'll prepare for them.

Helen: OK. Let's do it.

Reading 1

复习一下刚才学习过的材料，看看能不能针对以下问题选出最佳答案。

1. Why does the writer say hiring the right employee is a challenging process for a

company?

A.

Because it costs a lot of money.

B.

Because it provides many chances for the employees.

C.

Because it can make or break a business.

2. How can an advertisement be more effective to attract most suited candidates?

offers candidates a high salary.

B.

It gives candidates a clear job description.

C.

It guarantees recruitment to all candidates.

3. The “candidate profile” in Para. 4 may include the following EXCEPT

most relevant experience

B.

the most important skills

.

C.

the most interesting pictures

4. What is true about the purpose of background checking?

helps know every candidate's family background.

B.

It helps improve all candidates'quality.

C.

It helps confirm information found in an employment application.

5. What's the theme of the passage?

the right Employee.

ance of Employee Recruitment.

ts of Hiring the Right Employees.

匹配题

词义匹配，熟悉招聘的相关词汇。

candidate profile（求职者简况）

offer letter（录用通知函）

job analysis（ 职 位 分 析 ）

background checking（背景审核）

job description（岗位描述）

Reading 2

再读一读上面的文章，看看下面的表述是否正确。

passage tells applicants how to relieve tension in an interview.（√）

author thinks you can't be employed if you just get 85 in an interview.

（×）

will succeed in an interview only if you imagine success.（×）

a deep breath is an effective way to lower anxiety.（√）

e in this interview will win you another chance for a better job.（×）

匹配题

汉译英。

控制焦虑（keep anxiety under control）

熟能生巧（Practice makes perfect）

降低焦虑程度（lower levels of anxiety）

想象成功的画面（visualize success）

克制激发焦虑的思绪（counter anxiety-provoking thoughts）

制定有效的对策（develop effective countermeasures）

Unit 3 Training Staff

Listening and Speaking 1

再听一听他们的谈话，选择正确的词填空。

Melinda:Mike, our department will hold（an on-the-job training）session. Shall

we discuss the budget now?

Mike:Yes. How much have you（budgeted）for it?

Melinda:In total, it should be about 15,000 RMB for（the three-day training）.

Mike:Could you tell me exactly where the money is going?

Melinda:Of course. The wages of a trainer and his assistant trainer are

（8,500RMB）.

Mike:That's reasonable. Which of our staff will be eligible to attend?

Melinda:All staff members（are required to）attend it.

Mike:How about the fees?

Melinda:A （ medium-sized ） conference room will cost 3,600 RMB for three

days.

Mike:What else?

Melinda:I have budgeted 25 RMB per person per day for （ food expenses ） .

That total is another 1,500 RMB. And for training materials, I have estimated about

400 RMB.

Mike:Well, where is the rest of the money?

Melinda:That's my buffer… I wanted to leave（a little room）in the budget,

just in case.

Listening and Speaking 2

在听对话之前，请排序，了解岗位培训计划的实施步骤。

A. Learning Style

B. Budget

C. Communication of Training

D. Learning Objectives

E. Measuring Effectiveness

F. Needs Assessment

G. Delivery Style

H. Content Development

（F）→ （D）→ （A）→Delivery Mode（B）→（G）→Audience Consideration

（H）→Time lines（C）→（E）

再听一遍短文，选择听到的内容，学习交流培训的效果。

1.

Everything is going smoothly.（√）

2.

The lessons have given them a basis for setting goals for improvement.（√）

3.I cannot take all the credit.（√）

ng activities can affect the work attitude of our employees.（√）

is a win-win situation we'd like to encourage.（√）

6.I couldn't agree with you more.（√）

Reading 1

再读一读短文，回答下列问题，看看你对文章了解了多少。

1. PPHC and Gooseneck want Elaine and Mark to

different families

B.

be responsible for the community management

C.

make contact with and provide services to new parents

.

2. What degree does Elaine have?

A.A physiology degree.

B.A sociology degree.

C.A psychology degree.

3. Which of the following statements is TRUE according to the passage?

A.

Mark has a clear idea of his job after the training.

B.

Mark knows his training comes to an end.

C.

Elaine has done this type of community work before.

4. How is Mark trained to be prepared for his work?

A.

He is told his duty and responsibility on his first day at work.

B.

He is asked to see the families that he is going to provide services.

C.

He is taken to see the families together with experienced colleagues.

5. What is the main idea of the passage?

A.

The importance of training.

B.

Elaine's and Mark's work experience.

ent training ways.

Reading 2

再读一读上面的文章，看看下面的表述是否正确。

1.

Cross training is training an employee to do a different job in a different

company.（×）

2.

Cross training is beneficial not only for managers but also for employees.（√）

3.

Cross training can apply to almost any position and almost any industry.（√）

you prepare cross training plans, the only consideration is the company

benefits.（×）

can decide which employees to be cross trained according to their age.

（×）

Writing

学习了上面的内容，试着将小标题与任职资格中相对应部分进行匹配。

A. Skills

B. Characteristics C. Experience D. Education

Job Qualifications

1. Bachelor's degree required.

2. Prior experience with an HRIS systems Familiarity with federal and

state laws.

writing and verbal communications skills Excellent

interpersonal skills, tact and diplomacy Well-developed organizational

Subtitles

D

C

A

and time management skills Proficient in MS Word, Excel and Outlook

required.

attention to detail Ability to prioritize tasks A self-starter,

willing to take the initiative A team player as well as able to work

independently Ability to work effectively under pressure positive

attitude.

B

Unit 4 Planning Events

Listening and Speaking 1

再听一遍对话，选择合适的答案。

event is Melinda going to plan?

a.A lecture.

b.A wedding.

c.A birthday party.

is the event for?

s.

en.

c. Adults.

3.

There will be next month according to the dialog.

Health Day

Peace Day

Environment Day

4.

What is going to be the topic for the event?

sorting.

en Protection.

pollution.

5.

What information is NOT mentioned about the event?

date.

place.

speaker.

Listening and Speaking 2

再听一遍短文，判断下列说法是否正确。

think the 15th anniversary is important.（√）

event will have a topic of life in the past.（√）

will advertise the celebration on TV.（×）

have some information on the website.（×）

isn't any future plan in the celebration.（×）

Reading 1

再读一读短文，回答下列问题，看看你对文章了解了多少。

1.

Why does the writer say successful and memorable events don't just happen?

e they cost much money.

e it is too hard to hold events.

e detailed planning is needed.

2.

According to the passage, what is the key factor to make your event successful?

s.

ship.

of planning time.

3.

Which of the following statement is NOT true according to the passage?

know your limits means you should know the audience size.

check the calendar carefully will avoid time conflicts.

know your listeners first helps you plan your event better.

4.

What does the underlined sentence mean in Para. 3?

target audience may be able to help you with the event you are

planning.

know your target audience will help you make other decisions.

, content, prices, etc. can be decided by your target audience.

5.

What's the theme of the passage?

ng successful events.

sful events details.

sful and memorable events.

Reading 2

选词填空，了解活动策划师的主要工作内容。

plan write moniter meet make

Event managers mainly:

1.（meet）with clients to understand the purpose of the meeting or event

2.（plan）the event, including time, location, and cost 3.（make）changes if clients find the event plan is not so realistic

4. （ moniter ） the event to ensure that every detail meets the client's

requirements

5.（write）a report about the event

Writing

学习了上面的内容，试着将下面的活动策划方案翻译成英文吧。

活动策划方案

活动名称：2017 圣诞晚会方案

活动时间：2017 年 12 月 25 日 20 点至 24 点活动组织：首都师范大学

活动目的：师生联谊参加人数：200 人活动地点：学院剧院活动预算：1 万元

Event Planning Proposal

Name:（2017 Christmas Party Event Planning Proposal）

Date:（20:00 -24:00, Dec. 25th, 2017）

Organizer:（Capital Normal University）

Purpose:（To strengthen friendship between teachers and）

Place:（200）

Attendees:（The College Theatre）

Cost:（RMB10,000）

Unit 5 Designing Questionnaires

Listening and Speaking 1

听一听对话，选择合适的答案。

1.

What suggestion does Melinda want Wendy to give?

to design the new food market.

to determine the question order.

to design the questionnaire.

2.

Melinda and Wendy want to collect the residents'opinions on .

food safety

new food market

community services

3.

What is Wendy's suggestion to Malinda?

should keep the questionnaire simple.

should try to keep the questions easy to answer.

should decide who to ask.

4.

How can Malinda hold the respondents'interest in filling in the questionnaire?

the questions brief and easy to understand.

e variety in the type of questions.

the questionnaire short and simple.

5.

What else did Wendy suggest considering when designing the questionnaire?

e small gifts for respondents.

the questionnaire brief and concise.

enough space for respondents to make comments.

Listening and Speaking 2

再听一遍短文，试着回答下面的问题吧。

1.

What did Melinda and Helen ask about?

staff member's service.

respondents'comment.

community training.

2.

What was the respondents' comment on the service provided by the community

center?

.

so good.

.

3.

The respondents made such a comment because the staff member was ?

clear about what he was doing

b.

very familiar with the procedures

and very slow in what he was doing

the staff member familiar with his duties?

.

.

mentioned.

action will the community service center take in the future?

'll employ more staff members in the future.

'll organize more staff training in the future.

'll hold a meeting in the future.

Reading 1

再读一读短文，你来判断下面的描述是否正确。

are more advantages than disadvantages for questionnaires.（√）

ed to questionnaires, face-to-face interviews are more expensive for

collecting data from a large number of respondents.（√）

onnaires are easy to analyze with the help of computer software.（√）

's difficult for everyone to respond to questionnaires.（×）

respondent is usually the same person you sent the questionnaire to.

（×）

Reading 2

再读一读短文，回答下列问题，看看你对文章了解了多少。

1.

What is necessary to write a good questionnaire?

a.A lot of money and time.

b.A lot of skills and experience.

c.A lot of skills and study.

2.

The following are good skills except when designing questionnaires .

g the questions brief and easy to understand

sure the questions are in the right order

many open-ended questions

3.

In order to keep your questionnaire visually attractive, you should .

enough space between questions and sections

different font styles in a questionnaire

long paragraphs instead of short ones

4.

You should start your questionnaire with questions.

-ended

l

ic

5.

Which of the following statements is NOT correct?

-ended questions cannot provide any detailed information.

can learn good questionnaire design skills in a short time.

c.

It's worth taking the time to develop a well-designed questionnaire.

Unit 6 Reading Data

Listening and Speaking 1

Skill：学习描述数据变化。

Put the steps(A-G) in planning and conducting research in the correct order.

A. Design the research.

B. Collect the data.

C. Write the research. Report and present its findings.

D. Specify the sample.

E. Define the problem.

F. Design the data collection forms.

G. Analyze the data.

（E）→（A）→（F）→（D）→（B）→（G）→（C）

Listening and Speaking 2

Skill：学习如何汇报调查结果。

英汉匹配，学习解决问题的正确步骤。请将下方词语按顺序，拖入方框内。

A. 提出问题 B. 设想解决方案

C. 实施解决方案 D. 以前用的解决问题的方法

E. 选择实施方案 F. 我们必须要修正的方面（现实的目标）

G. 分析结果

1.G 2.C 3.E 4.A 5.D 6.F 7.B

再听一听他们的谈话，将对话补充完整。

A. I suggest we set one up for people

B. English language programs could help solve language problems

C. My neighbors would talk to us more if they could learn English, I think

D. The satisfaction rate decreased by 10%

E. Are there any other suggestions

F. Public recreational facilities may be a good idea

The staff members discuss the management of the center, and put forward

suggestions for improvement of the community.

Peter: Good afternoon, everyone. Today let's discuss ways to solve problems in

the community.

George:（D）.

Melinda: Many residents hope to establish new services.

Wendy:（F）.

Peter: Sounds good.（E）?

Helen: There isn't a public library in our community.（A）.

Peter: 20% of families disapprove of the school.

Helen: Making school service more widely available is a way to fix the problem.

Peter: There are a large number of non-native English families.（B）.

Melinda: English programs would be useful for them.（C）.

George: We should keep close contact with the police office to protect people

and property.

Reading 1

再读一读短文，你来判断下面的描述是否正确。

1.

It's important to understand the formatting requirements of graphics when

you use them in a report.（√）

2.

The chart titles should be numbered in a report.（√）

3.

In figure 1, the horizontal axis represents the percentage of elder houses.（×）

rations in the report could be as large as one-quarter of the page size.

（√）

graphics and their explanations do not fall on the same page, then you can

put them separately.（×）

Reading 2

再读一读短文，回答下列问题，看看你对文章了解了多少。

1.

How do you interpret the survey?

a. By asking research questions.

b. By reading reports.

c. By analyzing the data.

2.

How many people plan to attend the conference next year?

a. 852

b. 132

c. 216

3.

Who are most unlikely to attend the conference next year?

a. The administrators.

b. The students.

c. The teachers.

4.

Why should we further analyze the top question of the survey?

a. To compare results from different groups.

b. To test if the chart is appropriate for the survey.

c. To test if the result is correct for all people.

5.

What is the second most important question in the survey?

a. Are you coming back to the conference next year?

b. How could we improve the next conference for you?

c. What impressed you most at the conference this year?

Writing

根据下面的图表，将下面的描述补充完整。

This graph（

compares the rate of smoking of men and women in Someland）.

It can be clearly seen that the rate of smoking for both men and women is

currently declining.

In 1960,（600 men in every 1,000 were smoking）.This number（decreased）

gradually to（500）by 1974 and continued to decrease but more steeply to 250 in

2000. In contrast, the rate of smoking in women in 1960（was very low at only 80 in

every 1,000 ） . By 1968 this increased to 170, and （ increased again but more

steeply to 320 ） in 1975. The rate of female smokers then remained stable at 320

until 1984 at which point the figures（began to decline and had dropped to 200）by

2000.

In conclusion we can see that the rate of smoking in men （ increased ）

throughout the whole period but was always at a higher level than the female figures.

The rate of smoking in women until（decreased）1977 but then 10 for the rest of

the period.

Unit 7 Dealing with Complaints

Listening and Speaking 1

再听一听他们的谈话，选择最佳答案。

1.

I'm Peter Brown Apartment 10.

a. of

b. before

c. at

2.

The heating system our apartment hasn't been working.

a. in

b. from

c. with

I. am very sorry

a. to

b. by

c. about

4.I really regret that. But our engineers are too busy

a. with

b. after

c. at

5.

You'll have to pay us

this.

present.

the inconvenience according to the contract.

a. as

b. for

c. about

6.

We will go to check it tomorrow.

a. out

b. about

c. in

英汉匹配，练习表达常见物业投诉问题。

It's hard to take the elevator during the peak time.（高峰时段乘电梯困难）

The public corridor is occupied with a lot of personal objects.（个人物品占据

公共通道）

There is water dripping from the ceiling in my toilet.（我家洗手间的天花板在向下漏水）

The air conditioner doesn't work.（空调不管用了）

There are great noises upstairs at night.（晚上楼上噪声太大）

There're no road lamps.（没有路灯）

Listening and Speaking 2

再听一听对话，回答下列问题，看看你对文章了解了多少。

1.

Which statement is TRUE about the heating system?

a. It is still very cold.

b. It is already hot.

c. It is not very cold.

2.

Who has checked the heating system?

a. The officers.

b. The engineers.

c. The neighbours.

's been blocked?

a. The switch.

b. The filter.

c. The whole system.

4.

What solution does Melinda offer?

a. Repair the filter.

b. Buy a new filter.

c. Clean the filter regularly.

5.

Is Peter satisfied with the solution?

a. Almost.

b. Yes.

c. No.

Reading 1

再读一读上面的文章，看看下面的表述是否正确。

1.

Hotel customers and hotel staff think the same about breakfast.（×）

2.A good or bad experience of a customer in a wheelchair in your shop shows

whether your service is good or not.（√）

's not necessary to know about the customers' needs and preferences.（×）

onnaires are useful in getting feedback from customers.（√）

-line staff have nothing to do with improving customer service.（×）

Reading 2

再读一读短文，回答下列问题，看看你对文章了解了多少。

1.

Angry customers tend to aim their dissatisfaction and complaints at .

a. those nearby

b. staff members

c. company managers

2.

When a customer shouts rudely at you, you should .

a. keep quiet and leave the customer alone

b. argue back and protect yourself

c. keep calm and listen carefully to the customer

3.

“Use your ears more than your mouth” means .

a. you should talk more than you listen

b. you should listen more than you speak

c. your ears are more useful than your mouth

4.

When you deal with an angry customer, you should not .

a. be patient

b. be concerned

c. be amused

5.

Which of the following statements is TRUE according to the passage?

a. You needn't say sorry to those angry customers.

b. You should relax yourself and try to understand the angry customers.

c. When the customers complain, you needn't listen carefully.

Writing

参考本单元 listening1 中的对话内容，将投诉信补充完整。

Dear（Melinda Smith）,

I am（Peter Brown of apartment 10）. I feel bad to trouble you but I am afraid

that I have to make a complaint about（the heating system）. It has been very cold

outside since two weeks ago, but so far the heating system in our apartment

（ hasn't been working ） . I have turned on the power switch, but it still doesn't

work. It's really a bother. We are freezing.

I'd（appreciate it）if you would send someone over within two days. Otherwise

you'll have to pay us for the inconvenience according to the contract.

You may contact me by phone.

I'm looking forward to （ your reply ） . Thank you for your time and kind

consideration.

（Sincerely Yours）,

（Peter Brown）

Unit 8 Reporting Achievements

Listening and Speaking 1

再听一遍短文，选择合适的答案，看看你对他们的谈话了解了多少。

1.

Why does Peter call a meeting?

a. He wants to report his achievements.

b. He has not seen his colleagues for a long time.

c. He wants his colleagues to report their achievements.

2.

Which line represents the achievements of this year?

a. The red line.

b. The dotted line.

c. The yellow line.

3.

How many aspects does Melinda brief in her plan?

a. Two.

b. Three.

c. One.

4.

One of Melinda's brief on future steps is .

should meet all the demands from the community residents

b. they should learn more about those with special needs

c. they should tell the neighbors about their achievements

of the following work can be included in community services?

a. The environmental improvement of the community.

b. The reduction of natural disasters like tornado and flood.

c. The population growth in the community.

Listening and Speaking 2

再听一遍短文，选择合适的答案，看看你对他们的谈话了解了多少。

1.

How many parts does the outline include?

a. Four.

b. Two.

c. Three.

2.

Which of the following item should be covered in the major achievements?

a. Satisfaction degree.

b. Existing problems.

c. History.

3.

How will Malinda and her colleagues state problems?

a. They will ask questions.

b. They will use charts.

c. They will make a comparison.

4.

What is the highlight of the report?

a. New policies.

b. Future plan.

c. Overview.

5.

What will Malinda and her colleagues do when they present data ?

a. They will narrate them.

b. They will draw pictures.

c. They will use charts or tables.

Reading 1

再读一读上面的文章，看看下面的表述是否正确。

1.

Before writing the report, you should gather all the work you have done over

the past year.（√）

2.

The contents of the report should be selective.（√）

3.

The idiom “a picture is worth a thousand words” is appropriate here.（√）

application of visuals and charts can make the report more boring.（×）

the report with a strong call to action will offend the readers.（×）

将撰写工作报告的步骤进行排序。

A. Write subsection-level outlines.

B. Write section-level outlines.

C. Write the whole report with the supporting materials.

D. Have in mind the intended audience before writing.

E. Write paragraph-level outlines.

The correct order is:

1.（D）2.（B）3.（A）4.（E）5.（C）6.（F）

Reading 2

再读一读上面的文章，选择正确的答案。

1.

What's the purpose of writing an annual report?

a. To tell people the company's business performance.

b. To tell people to the business challenges of the year.

c. To tell people everything about the company.

will be most interested in the annual report?

a. The customers.

b. The managers.

c. The investors.

3.

Which of the following may NOT be included in an annual report?

a. Recent situation.

b. Business secrets.

c. Business scope.

4.

Why should we have an operation analysis in the report?

a. Because the competitors want the information.

b. Because people can get general information from it.

c. Because it's the format demand from the government.

5.

Which of the following statements may NOT be correct according to the text?

a. The financial statements usually consist of the profit and loss statement,

balance sheet and cash flow statement.

b. People can know everything of the company from the financial statements.

c. Besides the key elements, the annual report can contain some other related

issues.