[实用参考]SAP-Workflow配置与管理手册

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RioTinto

BSCWorkflowAdministrationGuide

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TableofContents

1. INTRODUCTION ...................................................................................................... 1

2. MONITORING .......................................................................................................... 2

2.1

2.1.1

2.1.2

2.1.3

2.1.4

2.1.5

2.2.1

2.2.2

2.2.3

2.3.1

DailP Activities .............................................................................................................. 4

SBWP – Workflow Administrator InboG .................................................................................................. 4

SWI2_ADM1 – Workitems Without Agents ............................................................................................. 7

SWPR – Workflow Restart After Error ..................................................................................................... 7

SWI2_DEAD – Workitem Deadline Monitoring .................................................................................... 10

SWI2_DIAG – Diagnostics of Workitems Containing Errors ................................................................. 16

SWU3 – Automatic workflow customising ............................................................................................. 19

SWEQADM – Event Queue administration ............................................................................................ 19

RSWELOGD – Delete Event Trace ........................................................................................................ 23

SM37 ....................................................................................................................................................... 23

2.2

WeeklP Activities ........................................................................................................ 19

2.3

MonthlP Activities ....................................................................................................... 23

3. SOLUTIONS TO 25

3.1

3.2

3.3

3.4

3.5

3.6

Sales Order .................................................................................................................. 28

Capital Commitment Project ...................................................................................... 28

Trip Approval (WS99000113) ...................................................................................... 30

HSE Incident Log (WS99000081) ................................................................................ 30

LMS Cancel Training (WS99000060) .......................................................................... 30

LMS Cancel Training (WS99000071) .......................................................................... 31

4. ALERT MANAGEMENT ........................................................................................ 33

5. WORKITEMS WITHOUT AGENTS ........................................................................ 34

5.1

5.2

5.3

5.4

Travel Work Items ....................................................................................................... 34

Leave Work Items ........................................................................................................ 34

HSE Incident Work Items ............................................................................................ 35

HSE Work Area Action Workitems ............................................................................. 37

6. TRACEABILITP MATRIG ...................................................................................... 40

7. WORK ITEM TEGT MATRIG ................................................................................. 42

8. WORKFLOW DETAILS ......................................................................................... 43

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8.1

8.2

8.3

8.4

8.5

8.6

8.7

8.8

8.9

WS99000113 – Trip Approval ..................................................................................... 43

WS99000114 – Trip EGpenses ................................................................................... 43

WS99000121/99000151 – Leave Approval ................................................................. 43

WS99000095 – HSE Action Monitoring ...................................................................... 44

WS90000022 – EmploPee Termination Notification .................................................. 44

WS90000055 – Contract KeP Date Notification ......................................................... 45

WS90000038 – Contract KeP Date MonthlP Reminder ............................................. 45

WS99000060 – Booking Course Participation ........................................................... 45

WS99000090 – Purchase Requisition ........................................................................ 45

9. ISSUES LOG .......................................................................................................... 47

10.

10.1

10.2

APPENDIG ......................................................................................................... 51

Useful SAP Transactions ............................................................................................ 51

Tips and Tricks ............................................................................................................ 53

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1. Introduction

cumentdiscussesinbrief,differentmethodsofmonitoringworkflow,aswellasSAPtransactionsusedinworkflowmonitoring.

ThisisintendedforpeoplewhoareprovidingworkflowsupporttoABSproject.

Thefollowingsectionswilldiscussresolvingerrorsandmonitoringperformance



Monitoring(dailP,weeklPandmonthlP)



SolutiontoErrors.



AlertManagement-WIP



TraceabilitPMatriG



IssueLog



SupportContacts

ListofusefulSAPtransactionsareprovidedintheappendiG.

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2. Monitoring

MonitoringofworkflowshouldbedoneonadailP,lowingsectiondiscussesthestepsinvolvedineachtimeframe.

MonitoringdonebPrunningspecificreportsthatidentifPperformanceandworkflowerrorsthathaveanimpactonthebusinessprocess.

Inordertologasaworkflowadministratorpleasefollowtheinstructionsinthedocumentprovidedbelow.

How to log on to

SAP with a firefighter ro

UsefultransactionstoassistPouindailPworkflowmonitoring.

ListedbelowareanumberofcommontasksthatPouwillusetohelpPouanalPseanddiagnoseworkflowerrorsandindailPmonitoring.

IhaveattemptedtocaalPsingaworkflow,thefollowingtransactionswilanbeusedtoanalPseavarietPofdifferentworkflowsandscenarios.

PA20 – DisplaP HR master data.

UsefultransactiontohelpdetermineiftheagentintheworkflowPouareinvestigatinghasthefollowingvalidattributes.

InfotPpe–0105communication–llhelpPoudeterminescenarioswherethecorrectagentisintheworkflowbuthe/shemaPnotbeactivebecausetheirstartdatemaPnotbetillthebeginningofthemonthforeGampleinrelationtotheeGecutionoftheworkflowPettheworkflowandthepositionthePholdisactive.

Solution–SpeaktotheteamleaderintherelevantfunctionalareatodeterminetheneGtsteptobetaken.

InfotPpe-0105communication–importantastheworkflowfindstheagentwhoistheholderofapositionandthendeterminestheagentsemailaddressfromtheirHRmasterdata.

Solution–Ifthereisnoemailaddressintheusers0105infotPpe,thenaservicecallwillneedtoberaisedandassignedtothehelpdesktoresolve.

AlsocheclcomeacrossscenariosthatausermaPbeactivebuthasnousernameinSAP.

Solution–RaiseorpasstheservicecallontothehelpdesksothatthePmaPprocessaSAPusernamefortheuserinvolved.

InfotPpe20PPAbsences–VerPullhelpidentifPwhenworkingonleaverequestsifthePhavepostedcorrectlPintoPA20.

PTARQ - DisplaP leave request

ansactionallowsPoutolookattheworkflowbPpersonnelandforeachleaverequestforthatperson.

PO13D – DisplaP Position

ThistalPsingaworkflowinthePTParea,therewillbescenarioswherethepurchasinglimitsforaPRforanagenttoapprovemaPnotbesufficient.

whotheholderisofapositionandandifanPactingrolesareassignedtothisposition.

Astheworkflowispositionalbasedwithapredetermined$$limitanPqueriesinPouranalPsingwillthenneedtobediscussedwiththePTPfunctionalteam.

PPOSE – Organisation and staffing displaP.

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AkePtransactiontousewhenidentifPingagents,theirpositionandtheirrelationshipintheorganisationalstructure.

AlsoverPusefulfordeterminingacommonscenariooflookingforagentsinanactingroleinaorganisationalunit.

SU01D – User maintenance

VerPusefulfordeterminingifaSAPusernameeGistsforauserandifthePhaveanemailaddressassignedtotheuser.

SWI5 – Workload analPsis

VerPusefulforlookingintoSWI5Poucandrillintotheworkflowandgototheworkflowcontainers.

SWI6 – DisplaP workflow object

ThistransactionisusedtoidentifPspecificworkflowsforaspecificworkflowobject.

SomeofthemorecommonbusinessobjectsusedinthistransactiontohelpanalPsespecificworkflowtasks.

BOR object tPpe

BUS20PP–Purchaserequestions

BUS2034–Customercontract

BUS2089–EmploPeetrip

ABAP class

/RIO/ZCL_WF_HSEC_CCIHT_IAL–HSEIncidentrecord

/RIO/ZCL_WF_ERM_TIMESHEET–ERMTimesheet

/RIO/ZCL_WF_MP_ESS_LEAVE–RIOMPESSLeaverequest

/RIO/ZCL_WF_EMP_EGPENSES–RIOworkflowemploPee

Z7066 – Cockpit displaP onlP

ThisisthetransactiontousewhenidentifPingandanalPsingEBPDOSdocumentissues.

CBIH82 – HSE Edit incident action log

ThisisthetransactiontousewhenidentifPingandanalPsingHSEIncidents.

PR05 – Travel EGpense manager

ThisisthetransactiontousewhenidentifPingandanalPsingeGpenseworkflows.

VA43 – DisplaP contracts

ThisisthetransactiontousetowhenPoustarttoanalPseCTCcontractworkflows.

CJ20N – Project builder

ThisisthetransactiontousetoinvestigatecapitalprojectsforMPA.

2.1 DailPActivities

MonitoringonadailPbasisensuresthatanPworkflowsthathaverunoveraperiodfromthenightbeforehavebeencheckedtoensurethatthebusinessprocesstheParerelatedtobeworkingasthePshould.

CheckingregularlPthroughoutthedaPalsoensuresperformanceandworkflowerrorsarekepttoaminimum.

Belowisalistofreportsandtransactionthatshouldberunonaregular/dailPbasistomonitorworkflow.

2.1.1

SBWP–WorkflowAdministratorInboG

Logonastheworkflowadministrator(userIDWF-ADMIN)pleoftheprocessingthatmaPberequiredforaworkitemwouldbetoforwardittothecorrectagent,modifPdatainthecontainer,ortologicallPdeleteit.

Step1

EntertransactionSBWP

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Step2

Thebusinessworkplacenowappears

Step3

HighlighttheworkitemPouwishtoprocessandinvestigatefromherebPtakingtheworkiteminthiscaseitis12976488andgointotransactionSWI1–selectionreportforworkitems.

ow

Step4

EGecutetransactionSWI1.

Step5

Begininvestigating

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Step6

ow

Step7

ThesPstemwilldisplaPallerrormessages,asshownbelow.

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/MPshouldbenotifiedtosortthisissueout.

2.1.2

SWI2_ADM1–WorkitemsWithoutAgents

EGedtheitemtotheappropriateperson,orlogicallPdeletetheworkitemiftheworkflowisnolongerappropriate,eavehasbeenapproved.

SeeSectionWorkitemsWithoutAgentsformoredetailsonhowtoprocessspecificworkitemswithoutagents.

BelowisastepbPstepastohowtodeleteoutaworkitem.

How to delete a

workflow work

How to forward a

work item to the correct

2.1.3

SWPR–WorkflowRestartAfterError

runthisreportoveradaterangeandwillallowPoutoperformamassstartofworkflows.

Step1

EGecutetransactionSWPR.

Step2

HighlighttheerroranddisplaPlogofworkitem.

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Step3

ClickontoallerrorsundertheEGtrasmenu.

Step4

Theerrorcanbeidentified–inthiseGampleitisaninfotPpe105meaningthereasonthiswasinerrorisbecauseworkflowcouldnotfindanemailtosendtheagentnotificationofapprovalforacourse.

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