酒店洗衣房文件记录管理制度 laundry record policy

批准人：

客房部

laundry record policy

洗衣房记录管理制度

派送：

页数

1 / 3

Purpose目的:

Establish departmental standard, accurate & efficient data filling system.

建立部门标准和正确有效的数据存档系统。

Policy 政策:

Procedure: 程序

Guest call

客人来电

 All guest’s calls are record on the relevant list by noting the following

information:

所有客人的来电 应纪录在相关的表格上并应包括以下信息：

1. Room number 房号

2. Call time 来电时间

 The valet, who collects the laundry items, will then sing her/his name on the

same registration line, thus confirming the completion of the guest’s

request.

负责收取洗衣的员工应在确认栏签名已证实客人的要求已完成。

Voucher list

账单

 The laundry Department clerk/order-taker shall receive the laundry list from

the marker, calculate the corresponding amount on the list and record the room

number, the guest/s name, the marking and the total amount on the voucher

list.

洗衣房文员收到洗衣单后应计算出单上相应的金额并在账单上记录下房号，客人姓名，标注和总金额。

 The valet, when returning the guest’s laundry, must sign her/his name on the

voucher list .

负责返还洗衣的员工必须在单据上签字。

Daily uniform production report

每日制服洗涤报告

 The number of uniforms washed and /or dry-cleaned according to the Laundry

Department, are to be recorded on the daily uniform production report.

洗衣房每日洗涤或干洗的制服数量都应记录在每日制服洗涤报告中。

 The daily uniform prodution report is to be incorporated with the guest

laundry and dry-cleaning in a monthly statement of account which is to be

submitted to the Director of Rooms with copies to the Director of Finance &

Administration and the Resident Manager.

每日制服洗涤报告和客人干湿洗月度报告应按月递交给行政管家，财务总监和驻店经理。

Valet movement form

客衣员工记录表

 The name of the valet collecting/delivering laundry/dry-cleaning shall be

批准人：

客房部

laundry record policy

洗衣房记录管理制度

派送：

页数

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recorded on the valet movement form, along with the number of the room where

the items are to be collected/delivered.

收取/返还干洗/湿洗衣物的员工应将姓名记录在客衣员工记录表上，同时也应记录收取/返回洗衣的房号。

Hold for return garment

保留洗衣处理

 The laundry supervisor is responsible for making appropriate arrangement for

the return of requested items.

洗衣房主管应负责安排返回客人要求的衣物。

 If the items are to be collected by a representative of the guest, the person

who picks up the item from the laundry must be requested to shown the

authorize letter signed by the guest.

如果客人委派其他人领取洗衣，代领人应出具客人签名的授权书。

 On receiving instruction from the guest to have her/his garments held, the

Laundry Department must record the following information in the hold book:

收到客人要求暂缓返回洗衣的要求时，洗衣房必须在记录本上记下相关信息：

1. The date the articles were sent to the laundry/dry-clean

收取洗衣日期

2. The guest’name

客人姓名

3. The guest’s room number

客人房号

4. The number of hanger(s) and basket(s) used specifically

使用的衣架和洗衣篮数量

5. The guest’s new room number

客人新房号

6. The date the guest receives her/his laundry back

返还洗衣日期

7. The guest’s signature

客人签名

8. The name of the person who ruturned the laundry

返还洗衣的员工姓名

Lost & Found

招领失物

 Any item found in the guest’s laundry shall be issued to the clerk/order-taker who will record the following information in the lost & found book:

任何在客人洗衣中发现的物品应交给文员将相关信息记录在招领失物本上。

1. The date the articles were sent for laundry/dry-cleaning

发现物品的日期

2. The room number

房号

3. The item(s) found: quantity and specific description

发现物品的数量和描述

4. The name of the finder

发现人

5. The name of the staff member who sends the item to the Lost & Found

批准人：

客房部

laundry record policy

洗衣房记录管理制度

派送：

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Section

将物品放入招领失物柜的员工

6. The name of the staff member who delivers the item from the Lost & Found

section to the guest

将物品返回给客人的员工

7. The guest/s signature

客人签名

 If the guest has already checked out, the item(s) shall to the Housekeeping

Department for further action.

如果客人已经退房，物品将送到客房部办公室以采取进一步措施。