饭店英语A答案

题号

一 二 三 四 五 六 七 总分

得分

1: Match the expression on the left with the best meaning on the right. 出下列各词的意义。(1*20)

1. d Reserve a. able to be used

2. c Rate b. to tell sb. that a possible arrangement, date, time etc. is now definite

3. e Guarantee c. a fixed standard room charge or payment

4. a Available d. to arrange for a place in a hotel, restaurant, plane etc. to be kept for sb.

5. b Confirm e. to promise to pay for the room even if it is not used

6. b Claim a. information

7. d Postal service b. to take something that belongs to you

8. e Respectively c. cause physical harm to something or to part of someone’s body

9. c Damage d. the public service for carrying letters, parcels etc

10. a Info e. each separately in the order mentioned

11. c Transfer a. examine in order to learn whether something is correct

12. d Charge b. cross out; say that something already arranged or decided upon will not be

done, will not take place, etc.

13. b Cancel c. change position, move

14. e Passport d. ask as a price, ask in payment

15. a Check e. government document to be carried by a traveler abroad, giving personal

particulars.

16. e Reserve a. (of a seat, space) not being used or occupied

17. a Vacant b. a comfortable room for sitting in, having a drink in the hotel

18. c Full c. be fully occupied; be filled completely

19. b Lounge d. a place where meals are sold and eaten

20. d Restaurant e. to book in advance; to keep for special purpose

2: Complete the following with words or expressions from the dialogues. 用所学到的词汇或短语完成下列句子。（1*15）

1. Credit card guaranteed reservations are the most common form of guaranteed reservation.

2. A guaranteed reservation assures the guest that the hotel will holda room until a specific time of the day

following the guest’s planned arrival date.

3. A prepayment reservation requires that a payment in full be received in advance.

4. If a guest stays until the night of the 12th and leaves on the morning of the 13th, the departure date is the

13th, not the 12th.

5. He telephones the hotel to book eight single rooms for three nights in the name of Erica Travel.

6. Could you tell me where to deposit my valuables?

7. Would you please go over to pay at the cashier desk?

8. Your luggage can be claim right after you arrive in Shanghai.

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9. Guests can get all kinds of information at the Reception Desk.

10. Guests are advised to leave their valuables in the hotel safe.

11. The country codes are listed in the Service Directory in your room.

12. A person-to-person call can only be accepted by the particular person you are calling.

13. Shall I connect you with the Overseas Operator?

14. From the Shenzhou-V（神州五号）, astronaut Yang Liwei told his family he felt “very good” in space.

That was really a Long Distance Call.

15. Hold on, please. I’ll put you through right now.

3: Complete each sentence with the correct form of the word given. 用所给单词的正确形式填充。（1*5）

1. Customers usually make a phone call or send a fax to make a reservation. (reserve)

2. They made a booking for twenty people but it isn’t a confirmative booking yet. (confirmation)

3. I’m sorry, but there is no availability for the banqueting room for the date you require. (available)

4. There’s no one in Table 2 at the moment and Table 4 is also unoccupied. (occupy)

5. The receptionist will return any valuables which have been deposited for safekeeping. (return)

4: Translate the following words and expressions into Chinese. 将下列单词或短语翻译成汉语。（5）

Frying, deep-frying, boiling, grilling

煎、炒 油炸 煮 烧烤（用下火）

Aperitif, starter, main course

开胃酒 第一道菜（开胃菜） 主菜

Roast lamb, boiled potatoes, fresh orange juice.

烤羔羊肉 煮土豆 新鲜橙汁

5: Complete the dialogue with the Chinese prompts. 根据汉语提示，完成对话。（20）

Staff: Good morning. I’m Julia from the Reception Department. What can I do for you?

(早上好，我是预订部的Julia.有何吩咐？)

Guest: This is Henry Smith calling from Australia. I’d like to reserve a room, please.

Staff: OK, Mr. Smith. Which date do you want your room? (好的，史密斯先生。您要订哪天的房？)

Guest: From June the 14th.

Staff: How long will you keep your room? (您要住几天？)

Guest: Four nights, please.

Staff: That’s to say, you will check out in 18th, June. And which kind of room would you like, Mr. Smith?

(也就是六月十八日结账离店。您打算要哪种房型，史密斯先生？)

Guest: I’d like a double room for my wife and myself. What’s the rate?

Staff: 400yuan per day for a standard double room, and 480yuan for a deluxe one. Which one would you

like? (标准双人间每天四百元，豪华双人间四百八十元。您要哪一种？)

Guest: I’ll take a deluxe double. It is about 60 US dollars per night, isn’t it?

Staff: Yes. Mr. Smith. You want a deluxe double room for four days, from 14th to 18th of June. Is it right?

(是的，史密斯先生，你们要豪华双人间，时间是从六月十四日到六月十八日共四天，是这样吗？)

Guest: Yes, that’s right.

Staff: When will you arrive the hotel, please? (你们几点钟到店？)

Guest: Around 4: By the way, do you have the airport shuttle bus? 5. “High-volume area” means D

Staff: Yes. Mr. Smith. We have a reception desk in the airport. As long as you contact the representatives A. The volume in the area is high

there, and they will surely give you some help you need. B. The hotels in the area are large

(是的，史密斯先生，我们在机场有接待处。只要联系那里的机场代表，他们将会向您提供帮助。) C. The guest rooms in the area are big

Guest: That’s fine. Thank you. Goodbye. D. There are many hotel guest rooms in the area

Staff: Thank you for your calling, Mr. Smith. I’m looking forward to your arrival, good bye.

（谢谢您打来电话，史密斯先生，期待您的光临，再见。）

6: Feature reading阅读理解(2*10)

The reservationists usually receive a reservation inquiry by phone, in the mail, in person, by e-mail or

through a central reservation system.

Hotel guests may choose to make a non-guaranteed reservation if they expect to arrive at the hotel

before the reservation cancellation time. Most hotels set their cancellation time at 6: on the day of

arrival. This kind of reservation dose not guarantee the hotel’s payment for an unused room. If guests do not

arrive by the cancellation times, the hotel will sell the room to others if there is a chance. When the hotel is

nearing full occupancy, as with conventions, it may choose to accept only guaranteed reservations.

When a hotel is fully booked, it is customary to stop processing further reservation requests. However,

if an inquiry is made sufficiently in advance, the party can choose to be put on a waiting list. This method is

most commonly used in high-volume areas for peak days and seasons. If demand is unusually high, this

hotel can also refer guests to other hotels in the area.

1. There are A ways for the hotel reservationists to receive a reservation inquiry.

A. Five

B. Less than five

C. A little more than five

D. No more than five

2. When should a guest arrive if he chooses to make a non-guaranteed reservation? B

A. At six in the evening

B. Before six in the evening

C. After six in the evening

D. Any time

3. What will happen if a guest with non-guaranteed reservation fails to get to the hotel in time? B

A. He is to be blame

B. He might not get the room reserved for him

C. He will have to pay more

D. He will surely get the room he booked

4. When 95% of the hotel’s rooms have been booked, the hotel will B .

A. Refuse to accept any reservation

B. Only take guaranteed reservation

C. Only take non-guaranteed reservation

D. Go on taking all kinds of reservations

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The employee who checks in arriving guests and assigns them to their rooms is the receptionist. When

the guest with a reservation arrives, the receptionist checks his reservation details with the guest and then

the receptionist fills in registration form with the room number, and the rate the guest will pay. And after that

he or she should ask the guest to fill out the form with his name, passport number, home address, way of

payment and other necessary information and also the guest should sign his name on it. The guest’s passport

or identification card must also be checked because of police regulations.

All of these steps, which take only a few moments in a smoothly functioning system, make up the

check-in procedure. When it is completed, the receptionist calls a bellman and gives him a slip with the

room number on it. The bellman gets the room key from the receptionist and escorts the guest to his room,

carrying the baggage for him.

In addition to the check-in procedures the receptionist is also responsible for recording advance

reservations.

1. Which of the followings is not the job of a receptionist? C

A. To register a guest

B. To assign the guest to his room

C. To settle account for the guest

D. To recording an advance reservation

2. Who will fill in the registration form with the rate the guest will pay? B

A. Reservationist

B. Receptionist

C. Bellman

D. Guest

3. Who will fill in the registration form with the passport number, according to the passage? D

A. Reservationist

B. Receptionist

C. Bellman

D. Guest

4. How long will it usually take to check in a guest? B

A. A minute

B. About five minutes

C. More than 15 minutes

D. No more than 15 minutes

5. The D will tell the bellman which room he should escort the guest to.

A. Guest

B. Reservationist

C. Bell captain

D. Receptionist

7. Practical writing. You should write at least 100 words following the outline given bellow.(15)

假设你是一家五星级酒店的客户服务部经理。为了提高服务质量，草拟一封客户意见征询信。内容包括：

1） 感谢他对酒店多年的信任；

2） 说明这封征询信的目的，并希望配合；

3） 询问对酒店的印象，诸如对大堂接待、餐厅服务、客房服务的印象等；

4） 询问有何建议；

5） 对于合作表示感谢。

June 18, 2005

Dear Guest,

First let me express my sincere appreciation for your long-time faith in our hotel. In order to improve our

service, we are now collecting your opinions about every aspect of our hotel, including reception service,

restaurant service, room service and reservation, etc. Apart from that, if you have good suggestions, please

let us know. And your opinions and suggestions will help us to improve our service and make your stay here

a more pleasant one.

Thanks for your cooperation. Hope you have a nice stay here.

Sincerely yours,

Guest Service Manager

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